Return and Refund Policy
WHEN IT COMES TO RETURNS OR EXCHANGE, WE OPERATE A “FAIR AND REASONABLE” POLICY. ALL ITEMS ARE THOROUGHLY INSPECTED
FOR DEFECTS AT OUR DEPOT PRIOR TO SHIPPING. YOU SHOULD CONTACT US IMMEDIATELY ON RECEIPT OF YOUR PARCEL (WITHIN 3 DAYS)
IF YOU BELIEVE THERE IS AN ERROR AND DEEM IT NECESSARY TO RETURN THE ITEM.
Due to the nature of the goods sold on our site we ask that you please choose your goods carefully as GROW does not accept returns for change of mind.
We do of course respect your consumer rights and are always here to assist with any warranty issues.
Please Contact us by phone (07) 5442 8473 or email.
Accepted Methods of Payment
- PayPal. By using PayPal you are guaranteed a secure online payment option that accepts all major credit cards.You do not need a PayPal account to use PayPal, you can still purchase using your MasterCard or Visa Cards.
- Credit Card (Mastercard, Visa)
- Direct Bank Transfer
Payment in full must be received before orders are dispatched.
An itemised Tax Invoice is provided by email. All prices quoted are GST inclusive
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
- Australia Post
- Fastways Couriers
Fastway Couriers are quick and reliable, but cannot accept responsibility for any losses during transit. If your parcel goes missing, we will do
everything we can to help you find it. Additional insurance can be added to the shipping cost by prior arrangement.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Our delivery time for Australian destinations is between 2 and 14 working days depending exactly where the destination is and what your
requirements are. If there are any unexpected delays we will advise you as soon as we are aware and keep you updated with the status of your
order. Remote, Rural and low traffic areas may take upwards of 10 working days to arrive to destination. Unfortunately, we are not able to send
bulky or heavy items to P O Boxes.
It is your responsibility to ensure that all your delivery details have been entered correctly. We cannot be held responsible for entry of unclear or incorrect delivery information. You will be responsible for any subsequent redelivery costs.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
- Billing Address
- Shipping Address
- Email Address
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.